Security

Security practices and measures at GuidedMind AI to protect your data and privacy.

Last Updated: August 25, 2025

At GuidedMind AI, security is not an afterthought—it's fundamental to everything we do. We understand that you're trusting us with your valuable data, AI models, and business processes, and we take that responsibility seriously. This page outlines our comprehensive approach to security and the measures we've implemented to protect your information.

Our Security Commitment

GuidedMind AI is committed to maintaining the highest standards of security to protect your data, privacy, and business operations. We employ a defense-in-depth security strategy that encompasses people, processes, and technology to ensure comprehensive protection across all aspects of our platform.

Data Security and Encryption

Encryption at Rest

All customer data is encrypted at rest using AES-256 encryption
Database encryption is implemented at the file system level
Vector embeddings and knowledge graphs are stored with enterprise-grade encryption
Document uploads are encrypted immediately upon receipt

Encryption in Transit

All data transmission uses TLS 1.3 encryption
API communications are secured with end-to-end encryption
Internal service communications utilize mutual TLS (mTLS)
Real-time chat and collaboration features use encrypted WebSocket connections

Key Management

Encryption keys are managed using industry-standard key management systems
Keys are rotated regularly according to security best practices
Multi-factor authentication is required for all key management operations
Hardware security modules (HSMs) protect our most sensitive keys

Infrastructure Security

Cloud Security

Multi-cloud architecture with primary infrastructure on AWS/Google Cloud
All infrastructure components are deployed in Virtual Private Clouds (VPCs)
Network segmentation isolates different service components
Regular security assessments of our cloud infrastructure

Access Controls

Zero-trust network architecture with principle of least privilege
Multi-factor authentication (MFA) required for all administrative access
Role-based access control (RBAC) for all system components
Regular access reviews and automated deprovisioning

Monitoring and Detection

24/7 security monitoring with automated threat detection
Real-time logging and alerting for suspicious activities
Security Information and Event Management (SIEM) systems
Intrusion detection and prevention systems (IDS/IPS)

Application Security

Secure Development

Security-by-design principles in all development processes
Regular security code reviews and static analysis
Automated security testing in CI/CD pipelines
Third-party security audits and penetration testing

Authentication and Authorization

Multi-factor authentication (MFA) support for all user accounts
Single Sign-On (SSO) integration with enterprise identity providers
OAuth 2.0 and OpenID Connect for secure API access
Session management with secure token handling

Input Validation and Protection

Comprehensive input validation and sanitization
Protection against OWASP Top 10 vulnerabilities
SQL injection and XSS prevention measures
Rate limiting and DDoS protection

AI and Model Security

Model Protection

Proprietary AI models are protected with advanced encryption
Model versioning with integrity checking
Secure model deployment with runtime protection
Protection against model extraction and reverse engineering

Training Data Security

Strict data isolation between customer environments
No cross-customer data contamination
Secure handling of sensitive training data
Data minimization and purpose limitation principles

Prompt Injection Protection

Advanced filtering and sanitization of AI prompts
Content safety checks for generated responses
Abuse detection and prevention systems
Regular security testing of AI endpoints

Compliance and Certifications

Industry Standards

SOC 2 Type II compliance (in progress)
ISO 27001 certification roadmap
GDPR and CCPA compliance
Regular third-party security assessments

Data Protection

Privacy-by-design principles in all systems
Data Processing Agreements (DPAs) available for enterprise customers
Regular privacy impact assessments
Cross-border data transfer safeguards

Business Continuity and Disaster Recovery

Backup and Recovery

Automated daily backups with point-in-time recovery
Geographically distributed backup storage
Regular backup integrity testing
Recovery Time Objective (RTO) of 4 hours
Recovery Point Objective (RPO) of 1 hour

High Availability

Multi-region deployment with automatic failover
Load balancing and redundancy across all critical components
99.9% uptime SLA for production services
Comprehensive disaster recovery testing

Incident Response

Security Incident Management

Dedicated security incident response team
24/7 incident response capability
Automated threat detection and response
Clear escalation procedures and communication protocols

Breach Notification

Prompt notification to affected customers within 24 hours of confirmed breach
Transparent communication about incident details and remediation steps
Coordination with regulatory authorities as required
Post-incident reviews and security improvements

Customer Security Controls

Account Security

Strong password requirements and enforcement
Multi-factor authentication (MFA) options
Account lockout policies for suspicious activity
Regular security notifications and alerts

Data Controls

Customer data isolation and segregation
Data retention controls and automated deletion
Data export capabilities for customer data portability
Granular access controls for team members

Audit and Monitoring

Comprehensive audit logs for all user activities
Real-time monitoring dashboards for administrators
API access logging and monitoring
Customizable alerting for security events

Third-Party Security

Vendor Management

Rigorous security assessments of all third-party vendors
Regular security reviews and compliance verification
Contractual security requirements for all suppliers
Limited and monitored third-party access

Integration Security

Secure OAuth flows for third-party integrations
API rate limiting and abuse protection
Regular security testing of integration points
Isolated environments for third-party connections

Security Awareness and Training

Employee Security

Mandatory security awareness training for all employees
Regular phishing simulation and testing
Security-focused onboarding and ongoing education
Clear security policies and procedures

Customer Education

Security best practices documentation and guides
Regular security webinars and training sessions
Incident response coordination and support
Security advisory notifications for emerging threats

Reporting Security Issues

We encourage responsible disclosure of security vulnerabilities. If you discover a security issue, please report it to us immediately:

Security Contact

Security Reports: Use our secure contact form and select "Security Vulnerability" as your inquiry type
Encrypted Communication: PGP key available upon request through our contact form
Bug Bounty Program: Details available through our security contact form

Responsible Disclosure Process

Report the issue to our security team via our secure contact form
Allow us reasonable time to investigate and address the issue
Avoid accessing, modifying, or destroying data during your research
Do not disclose the issue publicly until we've had a chance to fix it

Security Transparency

Security Documentation

Regular publication of security updates and improvements
Transparency reports on security incidents and resolutions
Public security roadmap and planned enhancements
Open communication about our security practices

Regular Audits

Annual third-party security assessments and penetration testing
Quarterly internal security reviews and testing
Continuous vulnerability scanning and assessment
Regular compliance audits and certifications

Contact Us

For security-related questions, concerns, or to report security issues, please use our secure contact form and select the appropriate inquiry type:

Security Vulnerabilities: Select "Security Vulnerability"
General Security Questions: Select "Security Inquiry"
Privacy and Data Security: Select "Privacy Request"

Mailing Address: GuidedMind AI, Inc., [ADDRESS]

Emergency Security Issues: For critical security incidents that require immediate attention, use the contact form and mark as "URGENT" in the subject line.

We are committed to maintaining the highest standards of security and continuously improving our security posture to protect your data and privacy. Thank you for trusting GuidedMind AI with your business.

This Security page is effective as of August 25, 2025 and is subject to updates as we enhance our security measures and practices.